Reservations

How do I make a reservation?
You can make your reservation by either booking online or by calling our office at 972.215.7413 and a reservationist will be glad to help you.

If you check availability and discover you need a shorter stay or have unique circumstances for a special event, we recommend an email or call to the office – we’re happy to help.

Is booking online secure?
We implement a variety of security measures to maintain the safety of your personal information when you place an order. We offer the use of a secure server. All supplied sensitive/credit information is transmitted via Secure Socket Layer (SSL) technology and then encrypted into our payment gateway provider’s database. It will only be accessible by those authorized with special rights to such systems. They are required to keep the information confidential. After a transaction, your private information (credit cards, social security numbers, financials, etc.) will not be stored on our servers.

What are the differences between the Villas and Bungalows?
There are two primary differences between the Villas and the Bungalows:  Villas have a fully equipped kitchen with private chef service and they each have a private pool with outdoor living area.  All accommodations enjoy butler service, the resort pool, access to Snooty’s Bar, Inky’s Mini Golf and Inky’s 19th Hole, the beach and beach games, and other resort amenities.  

Why do you need my passport and drivers license?
Upon check in, we will ask to see your passport.  We are required to record the names and passport numbers of all guests.  This information is securely stored and provided to the required Belizean governmental agencies monthly.

If you’re renting a golf cart and we handled the reservation, we’ll also ask for a copy of your drivers license which we provide to Captain Jak’s for their records.  If you rent a golf cart yourself, you’ll have to provide the same information to them directly.

We value your privacy and never share, sell or distribute your personal information in any way.  If you have questions, please let us know.

Arrival and Travel

How do I get from Belize International Airport to Placencia?
There are several options available. Please visit our “Plan Your Visit” page for details and suggestions.

How do we get to the resort upon arrival in Placencia?
If you’re flying into Placencia, our staff will be happy to meet you at the Placencia airport – just look for our logo on the vehicle and their shirts!  If you’re driving (or we picked you up in Belize City), we’ll take you straight to check in at the reception desk and then make sure you’re settled comfortably!

Do you provide transportation?
We are happy to provide local transportation to destinations within 30 minutes of the Resort.  Just let your butler know your plans and they will arrange it.

What if I need a taxi?
Taxi service is available in and around Placencia. If you need a taxi, please let your butler know and they can arrange one for you.

Do I need a passport or visa?
A valid passport and return ticket is necessary for entry into Belize. No visas are required for citizens of the U.S., British Commonwealth nations, Belgium, Denmark, Finland, Greece, Iceland, Italy, Liechtenstein, Luxembourg, Mexico, Spain, Switzerland, Tunisia, Turkey and Uruguay. You can see full entry details here: https://www.belize.com/belize-visa

How long can I stay in Belize while visiting?
Visitors can stay for 30 days with the visitor’s permit issued upon arrival. If you decide you love Belize and want to stay longer, you can request a one-month extension from the Immigration and Nationality Department. Prospective immigrants can renew monthly or eventually decide to apply for Belize Permanent Residency.

During My Stay

Which excursions or day trips should we take while we’re in Placencia?
Belize is rich with adventure, which is one of the things we love about it! However, when you’re visiting for a short time, all the options can feel a bit overwhelming.

We’ve outlined many of our favorite activities and places to visit on our Things to Do page and we suggest you start there.  If you’d like to have things arranged before you arrive, we can book most of the excursions for you!

Your butler is also available to assist in answering questions, booking excursions, or arranging transport.

Are special outlets required for my electronics?
Belizean plugs and outlets are the same size and shape as the United States and the electrical power is 110 volts/60 cycle, which is the same as the US and Canada.

Can I rent a car or golf cart? Do I need a car in Placencia?
Golf carts are a very popular way to get around the peninsula.  You can arrange a rental yourself through our partner Captain Jaks – or we’re happy to take care of that for you.  Choose from 4-seat or 6-seat carts, available by the hour, day, or week.

From Sirenian Bay, it’s about a 30-minute cart ride to the village or a 10-minute cart ride to Maya Beach. And unless you have plans to drive further around Belize by yourself, we recommend a cart over a car. The cart is a nice addition to your stay so you can easily make trips to the grocery store or to Maya Beach.

Tell me more about the beach… is there sea grass? Is it swimmable?
We have a gorgeous, swimmable beach at Sirenian Bay, which is raked daily to keep it soft and clean. Belize has the second biggest barrier reef in the world, and part of that habitat includes sea grass which helps sustain all of the tropical wildlife. Some sea grass may end up on the beach, but we’ll take care of clearing it for you.  At certain times of the year, the sargassum comes in heavily – and while it’s not beautiful, it’s unlikely to hinder your vacation plans!

If I forget or need something can I buy it at the local store? Are prices reasonable?
There are grocery stores a short drive from the house and more grocery stores as well as a farmer’s market in Placencia Village. Local grocery stores are relatively well stocked and you’ll always be able to find the basics, like toilet paper, sunscreen, bug spray, etc. However, produce is sold at farm stands, not the grocery store and if there’s something specific you know you’ll need, we recommend bringing it with you. There is also a pharmacy in the village.

Where’s the best place to purchase alcohol?
We stock a complete inventory of wine, spirits, and beer right here, at the Resort.  From bottle service to private bartending, you can relax and enjoy!  

Do I have to use cash or can I use my credit card? Are there any ATMs available?
Most major credit cards are accepted throughout the village, but AMEX isn’t as widely accepted as Visa or MasterCard. For a small fee, ATMs are available in the village. Many tour operators accept credit cards, but some require cash. We recommend having some cash on hand.  There are safes in each room to store cash and valuables during you stay.

When does low season begin and is everything closed during that time?
“Low season” (arguably) begins around June 1st.  However, Lobsterfest is during June and the Village is pretty lively during that time. June also kicks off hotter weather and more frequent rain and some businesses do close for a couple of weeks/months at a time to recover from the busy high season. With that said, there is no reason not to visit us in “low season” as plenty will still be open.

If you’re concerned about low season, September and October are the “worst” times to come because that’s when you’re most likely to encounter closed businesses…  and it will be the hottest/wettest/buggy-est time of the year. But again, plenty of people still visit during those months and have a great time.

We recommend coming when your schedule allows and let yourself relax knowing that you’ll plenty to do with more than enough being open.

Safety & Health

Is Belize safe?
We think so. One of the reasons we chose to build in Placencia is because of the safety and stability of Belize and the Placencia Peninsula. We have some information about safety precautions here. Because we feel safe, we routinely get out, experience the village and meet the wonderful folks who call Placencia home.

There are always risks when traveling – even within the United States. We always recommend using common sense safety precautions:

  • Don’t bring large amounts of cash or unnecessary valuables.
  • Lock up – the house and your car.
  • Put your valuables in the in-room safe provided.
  • Be aware of your surroundings.

The one area we recommend avoiding is the south side of Belize City – this area accounts for the majority of reported crimes across the country. It is not a tourist area anyway, so you won’t have reason to venture out there!

Are there emergency medical services in Placencia? How do I call the police if necessary?
Belize is not known for cutting edge medical services and if this is of concern, please take it into consideration when planning your trip. Belize City has the most advanced medical services, and for emergencies and serious medical problems, the village arranges for individuals to fly out on the next available puddle jumper.

There is a moderately equipped hospital in Dangriga, which is about an hour drive away. The village has a doctor that’s on call 24/7 as well. Should you require medical attention while at Sirenian Bay, let your butler (or any of our staff) know and we will assist you.

The Placencia Police station is located in the heart of the village and can be reached from by dialing 911 or +501.503.3142.

Is the water safe to drink?
Yes it is! You can actually drink it right out of the tap. Our tap water comes from a deep artesian well on the mainland in Big Creek and is treated by the municipal water system. A relatively new PVC pipe system delivers fresh water to commercial and household users throughout Placencia Village and it’s generally recognized as safe to drink. However, we know each person has individual preferences and bottled water is widely available at an affordable cost.

Is Zika a concern in Belize? Do I need shots or vaccines before I travel? And what about bugs, sand fleas and no-see-ums? What else should I watch out for?
Great questions. While Zika is not considered a big threat right now in Belize, local mosquito transmission of Zika virus infection (Zika) has been reported in the country. We recommend carefully and consistently applying a mosquito spray containing DEET, especially during “high-risk” times (after a rain, at dusk and dawn and while in the jungle). You can find the Center for Disease Control’s most recent recommendations and warnings regarding Zika in Belize here.

You’re most likely to be bothered by bugs at dusk, dawn or when the weather is extremely calm. And if you’re near the lagoon or the mangrove cayes, you’re more likely to notice them.

We do recommend checking with your health provider before you travel if you plan to spend a considerable amount of time in the jungle. However, there are currently no shots or vaccines required to enter the country.

At Sirenian Bay, we rake our beach daily, which helps prevent sand flies, sand fleas and no-see-ums. A great repellent to use is Avon’s Skin So Soft – they can’t bite through it. DEET has no effect because they aren’t insects, but rather tiny crustaceans. They are more active after a rain or in cooler weather. Although a nuisance because they’re itchy, bites aren’t typically serious or life threatening.

It’s common to also see small, non-biting ants (make sure you put food away or they will find it), geckos (which are harmless and help out by eating bugs and spiders) and occasional scorpions (check shoes or dark spaces carefully).

When you’re in the water, be aware that we have seen jellyfish, stingrays, and barracudas close to the shore. Barracuda normally aren’t interested in humans, but please do not wear shiny jewelry in the water as they may mistake it for food.

You can usually spot the stingrays because the water is so clear, but if you see cloudy water, the stingray could have just settled under the sand—be careful where you step.

If you’re stung by a jellyfish, Benadryl can help and be sure to scrape the sting off with a credit card and then apply white vinegar.

Any other safety tips or things I should know?
As with any international travel, before you arrive, make a copy of your passport, credit cards and driver’s license. We recommend leaving a copy at home as well as scanning and emailing them to yourself. If you take prescription medicine, don’t forget to bring enough for your entire trip, and keep it in your carry-on luggage if possible.

About Belize

What’s the weather like in Belize? Is there a rainy season? A hurricane season?
More than likely you and your family will enjoy gorgeous sunny days with an average year-round temperature of 75-80°F the entire time you’re here (trust us, you’re going to love it—the weather is near perfect)! The Caribbean Sea water temperature also stays around 80°F throughout the year.
Belize does have a wet season—June through December, when parts of the country receive up to 150 inches of rain and heavy, sometimes wild storms coming off the Caribbean, which usually occur in the late afternoons.

And yes, Belize does have a hurricane season—June through mid-November and historically, most hurricanes have occurred between August and October in Belize.

Never fear though, we have a cooperative early warning network that we share with our neighbors and our safety, evacuation and other procedures have proven to be effective. So on the rare chance a hurricane does head your way, we’ve got plans in place to keep you safe.

Do I need to exchange my money for Belize Dollars?
No, you don’t need to because United States Dollars are accepted throughout the country. One U.S. dollar is worth two Belize dollars – this rate is set and does not change. The majority of prices are listed in Belize dollars (except where noted) and you can pay in USD. For example, if the price is $40 Belize Dollars, you can give them $20 USD.

What is the time zone in Belize?
Belize is on Central Standard Time, however, we do not observe Daylight Savings Time.

What languages are spoken in Belize?
English is the official language, but you’ll also find Belizeans speaking Spanish, Creole, Mayan, Garifuna, and even German.

Can I snorkel right off the beaches in Belize?
Yes, of course! In fact, you can snorkel right at Sirenian Bay, but be aware the closer to the reef you are the more fish you’ll see.

Is tipping in Belize common and how much should I tip?
Generally, the average tip at restaurants in Belize is about 10%. However, some locations add an extra 8.5% “service fee” charge to your meal or stay so be sure to check your bill before adding on an additional tip. And it’s always appreciated when you tip your tour guides for a job well done or for any extra service.

Sirenian Bay does not automatically add the 8.5% service fee customary to Belize hotel and home rental. Local staff tips are not expected, but they are appreciated.  Our staff participate in a Tip Sharing program (you’ll receive more information on that when you check in).  If you’d like to learn more, we’ve added blog about tipping in Belize.

Are there high-pressure sales people everywhere, like in other tropical locations?
While you may run into a few people selling coconuts or blankets and others asking for donations, it’s much less intrusive than other Caribbean Islands or Mexico. Generally speaking, Belizean people are very friendly and enjoy a good conversation. Some might try to sell you something, but most are kind and not pushy if you say no (or as Belizeans say, “nah, we straight” which means no thank you).

About the Property / Policies

Are there safes in the room?
Yes, each bedroom room at Sirenian Bay has a safe.  Many guests bring valuable dive equipment, cameras, jewelry, cash, passports, etc. and feel confident leaving them locked up in the safe or in their locked room.

How is the WiFi at Sirenian Bay and in Belize?
Sirenian Bay Resort & Villas provides complimentary WiFi and works to provide the highest speed possible in the area. Keep in mind that Belize is still a developing country and the infrastructure is not a first world operation yet.

We’ve installed the best equipment throughout the Resort and have upgraded to a faster service so you will be able to check email and do basic surfing. However, there will be occasions where it is slow or doesn’t connect for a few minutes here or there. For the most part, you won’t notice these slow or disconnected time because you’ll be out and about enjoying beautiful Belize!

Speaking of out and about, WiFi is available almost everywhere you go in the village, you just need to get the password from each place!

Can I bring my pet with me?
Sirenian Bay is pet-free.  You’ll find plenty of furry friends up and down the Peninsula – and if you’re missing yours, the Placencia Humane Society is always in need of volunteers to provide love and walks.  However, all of Sirenian Bay Resort and Villas is a pet-free property.

Can I smoke on the property?
No, all of accommodations and the resort property are smoke-free.

Can I grill?
Depending on where you’re staying – yes!  Our villas each have a grill for you to enjoy. Please ask your butler for a demonstration prior to using the grill – they require special charcoal which we provide and no liquid fuel is allowed.

Can I do laundry?
Each villa is equipped with a laundry room. We provide a small amount of laundry detergent, and more is available at the local grocery store.  Guests staying in the Bunaglows will have access to our community laundry area (additional fees may apply).

Can I ship things out of Belize? What about sending home the fish I catch?
PLEASE NOTE – if you leave something in Belize, it is VERY DIFFICULT and expensive to ship things back. Most things cannot be shipped at all. Our staff in the US visit often enough that we will make an effort to ship things back when we return to the US, but it may not be timely.

Other questions?  Contact us and we’d love to help!